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FAQ

Q: I am having trouble uploading my image, what should I do?

Our website is easy to use however if you are struggling, please call us on 905-472-2710 or 888-411-5711 or please email us at proofs@inkdoodle.com

For groupon and other deal site customers your image must be 2mb in file size or your picture will not upload. 

Q: What if my pictures are not 2mb in file size?

Our graphic designers can enhance your file size to at least 2mb so it can be printed on to a large sized canvas. The price to do so is $10 per photo.

Q: How do I crop my photo?

To crop your photo please put your mouse point over the top left corner of the image that was uploaded and drag the box to the oposite bottom right corner. Adjust the box by placing your mouse point over the rectangle or square box to best fit your image. If your image does not fit in the box please select a larger sized canvas.

Q: What picture format should I use when uploading my image?

Jpeg format.

Q: What’s the difference between Mirror Wrap and White/Black Edges?

Mirror wrap means the image is folded around the frame. InkDoodle mirror wrap means you will see a reflection/mirror of roughly 1.5 inches of the image edge used for the wrapping. This is done to preserve your image on the main focus point (front side of the canvas) rather than being lost to the wraparound.

White or black edges means the image stops at the front edge of the frame and the fold is white or black, this is a good choice if the subject of your image goes to the edges of the picture.

Q: Why is it more expensive for a white or black edge finish on my canvas?

The white or black edge canvases take longer to edit for printing, as they have to be aligned. This is also the case for wrapping the canvas on the frame, as all edges must be equal and properly aligned.

Q: Can I have the canvas sent to another address as a gift?

Yes you can. simply enter the ship to address and we will deliver the canvas to the specified address.

Q: What payment types do you accept?

We accept visa, mastercard and paypal on our secure online website. For walk in customers we accept; cash, debit, american express, visa and mastercard.

Q: How much is shipping?

Shipping is a flat rate $15.00 per canvas or free for orders over $200.00.

Q: Do you offer discounts for photographers and astists?

Yes of course we love support our artists! Please contact us at customerservice@inkdoodle.com

Q: What frame options do you have?

Currently we are not offering any frames with our canvas prints. All canvas prints are wrapped around a 1.5inch gallery stretcher bar frame. All canvas frames are produced by a third party high volume manufacturer and measured to each appropriate size. Most canvas frames that are manufactured in a saw mill or using speciali machinary may have a slight difference in measurement of .5 - 2mm. This will not have an affect on the overall product when hanging the canvas on a wall. We cannot provide any returns due to this.

Q: How much of my image will I lose if I select the mirror wrap option?

You will lose no image on your picture. The image will have a reflection that is used to wrap around the side of the canvas and will not be seen when looking at it directly. You will only see a REFLECTION of roughly 1.5 inches which looks like a mirror of the canvas edge. This 1.5 inch of "mirror reflection" WILL NOT BE SEEN directly on the canvas, it is used as the gallery wrap edges on the 4 sides of the canvas.

Q: What are copyrighted photos and how do I know if my photo is copyrighted?

Copyrighted photos are a form of protection provided by the law to the authors of “original works of authorship.”

If you are unsure if your photo is copyrighted please contact the company or source where you have purchased or received the photo.

Q:Can I add text to my photos?

Yes you can add text to your photos. We have optional upgrades which can be found here http://www.inkdoodle.com/Retouching.html

Q: What is the best file size to send?

A file size of 2mb or greater is recommended. Our online cropping tool will not allow images that are smaller than 2mb.

Q: What if I need to change the images I sent?

If you need to change or send the images to us please contact us.

Q: What is your privacy policy and will our photos being used for any other means?

Please see our privacy policy here. Your photos are safe with us and we will only use them to print your canvas.

Q: What if I don't have my pictures in a digital format and need them to be scanned?

If you have pictures to be scanned please contact us and we will send you the instructions on how to send your pictures.

Q: Do you send a digital proof before printing?

If you are a groupon or other deal site customer digital proofs are an additional fee. Please verify with your voucher to see if digital proofing was included in your voucher/redemption package. For all regular online order yes one of our graphic designers will send you an email for approval for your canvas prior to printing.

Q: Are we able to save on shipping costs and pick up our canvas at your location?

Yes you may. When you check our please select store pick up as your option of shipping.

Q: I have a groupon and I would like to upgrade to a different size, is this possible?

Yes. When you are redeeming the groupon voucher, there is an option to change the size of the canvas to a different size (additional charges may apply).

Occasionally we offer special discounts and deals on overstock items. Coupons and other voucher deals cannot be applied to specials that are already discounted.

 

Terms of Use

 

1. General Considerations:

Ink Doodle Incorporated respects copyright laws so please make sure you own the rights or have permission to use any of the images and material you upload for us to print. If you’re not sure about your own copyright or permission for the usage of an image or there is any doubt about it, we have the right to reject or refuse to print any images that do not follow copyright laws.

Under no circumstances will we ever use, sell, promote, or print any of your images and/or material without you prior written consent.

For back-up purposes, the files you upload are stored on our secure servers (in case you need a reprint or your piece is damaged in shipment). If you want us to permanently delete your images from our servers please let us know when you place your order. Otherwise, files may be deleted off our server every six months without notification. Make sure you back up your images.

You can send to us your files to be scanned, we guarantee they will be treated with extreme care and returned to you (unless you specify otherwise) but we can’t be held responsible for photos that are lost in transit or damaged while out of our hands.

 

2. Acceptance of Terms:

Ink Doodle Incorporated (http://www.inkdoodle.com & www.inkdoodle.ca) provides its website and related services subject to the following Terms of Use. Ink Doodle Incorporated (within Canada) and Inkdoodle.com (Connectsim Inc.a Nevada Corporation) reserves the right to change these Terms of Use from time to time without notice to you by posting new ones on http://www.inkdoodle.com. Please refer to the Terms of Use periodically for any changes.

By continuing to use the Ink Doodle Incorporated website (http://www.inkdoodle.ca & inkdoodle.com) you are indicating your agreement to be bound by these terms and all revisions as follows.

 

3. Eligibility:

If you are under the age of 18 you may only use Ink Doodle Incorporated (http://www.inkdoodle.ca) & Connectsim Inc. (www.inkdoodle.com) services under the supervision of a parent or legal adult guardian who agrees to be bound by these Terms of Use.

Ink Doodle Incorporated & Connectsim Inc. will only knowingly provide use to parties that can lawfully enter into agreements and form contracts under applicable law.

 

4. Your user Account, Password, and Security:

Upon creating a user account, you agree to provide Ink Doodle Incorporated with a current and valid email address and to update such information immediately upon any changes. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. You will also need to create a password and will receive an account designation upon completing the site's registration process. You are responsible for all activities that occur under your password or account. Ink Doodle Incorporated cannot and will not be liable for any loss or damage arising from your failure. 

 

5. User Behaviour:

Our users are agreeing to not: 

-       Upload, download, post, email or transmit any materials including but not limited to text, data, sketches, photos, drawings, graphics, digital images, and related visual compositions or any of these elements in combination as a design for products available on this website or otherwise - content - that are unlawful, harmful, obscene, pornographic, indecent, inflammatory, hateful, or racially, ethnically or otherwise objectionable, or invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property;

 

-       Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;

 

-       Upload, download, post, email or otherwise transmit any content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By uploading or downloading any content, you represent and warrant that you have the lawful right to reproduce and distribute such content and that the content complies with all applicable federal, state and local laws, regulations and ordinances;

 

-       Upload, download, post, email or otherwise transmit any content that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law;

 

-       Upload, download, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

 

-       Upload, download, post, email or otherwise transmit false or ambiguous information;

 

-       Disrupt, abuse or interfere with the security of the site (http://www.inkdoodle.com), or any services, system resources, accounts, servers, or networks connected to or accessible through the site or affiliated or linked websites;

 

-       Access, tamper with or use non-public areas of the site. Unauthorized individuals attempting to access these areas of the site may be subject to prosecution;

 

-       Disrupt or interfere with any other user's enjoyment of the site or affiliated or linked websites. 

 

Upon uploading content, you acknowledge that Ink Doodle Incorporated & Connectsim Inc. A Nevada Corporation may review your content for adherence to our guidelines and compliance with the Terms of Use set forth in this agreement. Without limiting the foregoing, Ink Doodle Incorporate & Connectsim Inc. and its designees shall have the right to remove any content that violates the Terms of Use or is otherwise objectionable to Ink Doodle Incorporated & Connectsim Incorporated.

 

You acknowledge and agree that Ink Doodle Incorporated & Connectsim Incoproated may preserve content and may also disclose them if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (I) comply with legal process; (II) enforce the Terms of Use; (III) respond to claims that any content violates the rights of third-parties; or (IV) protect the rights, property, or personal safety of Ink Doodle Incorporated & Connectsim Inc., its users and the public. 

 

You understand that the technical processing and operation of the site (http://www.inkdoodle.ca & ://www.inkdoodle.com), including your content, may involve (I) transmissions over various networks; and (II) changes to conform and adapt to technical requirements of connection networks or devices. 

 

You acknowledge and agree that you will use this site (http://www.inkdoodle.com) and any products ordered on it at all times in accordance with all applicable United States and Canadian federal, state and local laws, statutes, regulations and ordinances and will not take any action that harms or violates the rights of any person or entity. 

 

 

6. Pricing:

Prices for products on Ink Doodle Incorporated are described on our site (www.inkdoodle.ca) and incorporated into these Terms of Use by reference. All prices are in Canadian Dollars. Prices for www.inkdoodle.com a Connectsim Inc. Company are in USd currency. Prices and products may change at Ink Doodle Incorporated & Connectsim Incorporated discretion.

 

7. Shipping:

All items purchased through Ink Doodle Incorporated & Connectsim Inc. are made pursuant to a shipment contract. Title and risk of loss of all products ordered by you shall pass from Ink Doodle Incorporated & Connectsim Inc. shipment to the shipping carrier. We reserve the right to ship partial orders (at no additional cost to you).

 

8. Individual Galleries:

If you become a member, you will have the option to limit access to your Gallery of Content - gallery - by selecting the public, private, or locked option. If you enable the private option for your gallery, you will receive a personal URL to serve as a link to your gallery. If you select the locked option, only those that are given the assigned password will have access to your gallery. If you select the public option, Ink Doodle Incorporated then reviews your content for appropriateness and artistic value to insure a high level of quality in our public store. If your content is accepted, anyone will be able to search, access, and review all of the content in your gallery, and order products containing the content.

Ink Doodle Incorporated reserves the right to refuse public status to any member.

If you do not want the public to be able to access all of your images, you should enable the private or locked option feature. Visitors will get full access to your images only if they enter your unique URL or password. You are responsible for, and will have the ability to edit and delete, all content in your gallery. We reserve the right to require you to change the URL for your Gallery. You understand and agree that Ink Doodle Incorporated shall not be liable for any access to, use of or disclosure of any image, comment or other content in your Gallery. 

 

9. Termination of Professional Account:

We may elect, in our sole discretion, to terminate the Professional Account Service. If we do, we will refund to you a pro rata portion (based on the time remaining in your subscription period) of your subscription fee for the period in which such termination occurs. The foregoing applies only to circumstances in which we terminate the Professional Account Service for all of our registered members and shall not entitle you to a refund if we terminate your individual access to the Professional Account Service because you have failed to comply with any of these Terms of Use.

 

10. Links:

The Site may provide, or third parties may provide, links to other websites or resources. Because Ink Doodle Incorporated has no control of such sites and resources, you acknowledge and agree that Ink Doodle Incorporated is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Ink Doodle Incorporated shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. 

 

11. Public Reputation:

You acknowledge and agree that you will not use any product ordered from Ink Doodle Incorporated in a way that would be damaging to Ink Doodle Incorporated public reputation or that of its employees, shareholders, licensors, or solution partners. Additionally, you acknowledge that if you choose to display any product ordered from Ink Doodle Incorporated in a public setting, including on the Internet, in a way which disparages Ink Doodle Incorporated employees, shareholders or partners. 

 

12. Severability:

If any provision of these Terms of Use is invalid, illegal or unenforceable under any applicable statute or rule of law, such provision shall be deemed amended to achieve as nearly as possible the same intent as the original provision and the remaining provisions of this agreement shall in no way be affected or impaired. 

 

13. Arbitration:

These Terms of Use shall be governed by and construed in accordance with the laws of the province of Ontario (*), without resort to its conflict of law provisions. Any dispute with regard to this agreement shall be submitted to one arbitrator for arbitration in Ottawa, Canada. The award rendered by the arbitrator shall be binding as between the parties and judgment on such award shall be entered in any court having jurisdiction thereof. The Arbitrator may award attorney's fees and costs to the prevailing party. 

14. General:

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by these Terms of Use. Ink Doodle Incorporated may assign its rights and responsibilities hereunder without notice to you. The failure of a party to exercise or enforce any right or provision of these Terms of Use will not constitute a waiver of the right or provision. Ink Doodle Incorporated’s failure to act with respect to a breach by you or others does not waive Ink Doodle Incorporated’s right to act with respect to subsequent or similar breaches. If any provision of these Terms of Use is invalid, illegal or unenforceable under any applicable statute or rule of law, such provision shall be deemed amended to achieve as nearly as possible the same economic effect as the original provision and the remaining provisions of these Terms of Use shall in no way be affected or impaired. These Terms of Use constitutes the entire agreement between you and Ink Doodle Incorporated, and supersedes all other communications, written or oral, with regard to the services provided by Ink Doodle Incorporated.

 

Privacy Policies

 

For us in Ink Doodle Incorporated your privacy is very important, for that reason, users of this site (http://www.inkdoodle.com & Inkdoodle.ca) should refer to our Privacy Policies for information about how we collect and use personal information. By accepting this agreement you expressly consent to Ink Doodle Incorporated disclosure and use of your personal information (including using email to communicate with you) as described in the Privacy Policies, which is incorporated herein by reference. 

 

1. Proprietary Rights:

You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or other material contained or distributed on or through the Site, by Ink Doodle Incorporated, its advertisers or other third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use or distribute any content received through the site without the authorization of the content owner, except for uses permitted by law.

You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute content available through the site (http://www.inkdoodle.com) including code and software, in violation of applicable copyright and other intellectual property laws.

You will retain ownership of the content you upload to Ink Doodle Incorporated. You acknowledge and agree that the site (http://www.inkdoodle.com) and any software used in connection with the site’s software contain proprietary and confidential information that’s protected by applicable intellectual property and other laws. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the site or the software, in whole or in part.

All brand, product and service names used in this site which identify Ink Doodle Incorporated or third parties and their products are proprietary marks of Ink Doodle Incorporated. and/or the relevant third parties. Nothing in this service shall be deemed to confer on any person any license or right on the part of Ink Doodle Incorporated or any third party with respect to any such image, logo or name. You shall not make any use of any Ink Doodle Incorporated trademarks, logos, or trade dress without prior express and written approval by Ink Doodle Incorporated.

 

2. Copyright and Intellectual Property Policy:

Ink Doodle Incorporated respects the intellectual property rights of others and we require our users to do the same. We may terminate the accounts of users who appear to infringe the copyright or other intellectual property rights of others. In appropriate circumstances and at our discretion, we may require removal of the user's content from our site and, if the user continues to infringe on your rights (or infringes the rights of others) terminate the user's access to our services.

If you believe that your content has been copied in a way that constitutes copyright and/or trademark infringement, please notify Ink Doodle Incorporated Copyright Team, and provide the following information - Notice -

-       An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright/trademark interest. 

 

-       A description of the copyrighted work and/or trademark claimed to have been infringed.

 

-       A description of where the claimed infringing content is located on our site. 

 

-       Your address, telephone number, and email address. 

 

-       A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright/trademark owner, its agent, or the law.

 

-       A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are authorized to act on behalf of the owner of the copyright/trademark interest involved. 

 

Ink Doodle Incorporated’s agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By mail: (*)

By phone: (*)

By email: (*)

 

3. Warranty of ownership and non-infringement:

You represent and warrant that:

I) You are the owner of the content or that the content is in the public domain.

II) You have the legal right and authority to enter into this agreement and to grant the license.

III) You have no knowledge as to any third-party claims regarding the intellectual property or other rights in the content which claims would interfere with the rights granted under this agreement.

IV) The content does not infringe the rights of privacy, celebrity, moral or other rights of any third party.

V) The work is not defamatory or obscene.

VI) The content does not contain illegal material.

VII) The content does not contain material which denigrates or attacks any person based on race, religion, national origin, sexual orientation, or the like “discriminatory content”.

 

4. Indemnity:

You agree to defend, indemnify and hold Ink Doodle Incorporated and all the staff (officers, directors, employees, agents and licensors) harmless from all judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney's fees, expert witness fees, and costs of litigation arising out of or based on: (a) Content you submit, post to or transmit through the site, (b) Your use of the site, (c) Your connection to the site, (d) Your violation of these Terms of Use or (e) Your violation of any rights of a third party.

 

 

5. No Resale:

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the site (http://www.inkdoodle.com) use or access without Ink Doodle Incorporated express written consent and authorization.  



6. Termination:

You agree that Ink Doodle Incorporated, in its sole discretion, may terminate your password, account (or any part thereof) or use of the site, and remove and discard any content you may have contributed to the site (http://www.inkdoodle.com), at any time for any reason or no reason. Ink Doodle Incorporated may also in its sole discretion and at any time discontinue providing the site, or any part thereof, with or without notice. You agree that any termination of your access to the site under any provision of these Terms of Use may be effected without prior notice, and acknowledge and agree that Ink Doodle Incorporated may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files of the Site.

You agree that Ink Doodle Incorporated shall not be liable to you or any third-party for any termination of your access to the site. Should you object to any terms or conditions or become dissatisfied with the site in any way, your only recourse is to immediately discontinue your use of the site and/or terminate your account.

 

Refund Policy

 

All sales at InkDoodle are final sales. No refunds and/or exchange can be given as everything is custom printed. InkDoodle is not responsible for any customer-generated mistakes, errors or defects that includes but not limited to the following to dark images, poor image quality from low resolution images, pixelated images, order quantity or other ordering errors. It is the customers responsibility to ensure the order is accurate before placing the order.  

Replacements will only be given when the order is determined to be a manufacturers defect. Manufacturers defect include things such as loose or wavy canvas, bubbles, scratches or fading. In addition, we will also cover any warping of stretcher bars. If this were to occur, InkDoodle will replace the defective prints at no cost to you. If there is a defect on your order, please take pictures and email it to our customer service team.

 

 

 

1. Disclaimer of Warranties:

You understand and agree that your use of the site is at your own risk, this site and the information, services, products, and materials available through it are provided on an "as is" and "as available" basis. 

To the fullest extent permissible pursuant to applicable law, Ink Doodle Incorporated and its affiliates expressly disclaim all warranties of any kind whether express or implied, including but not limited to any warranties of title, or implied warranties of merchantability, fitness for a particular purpose and non-infringement. 

Ink Doodle Incorporated does not make any warranty that (a) The site or its content will meet your requirements, (b) That the site or service will be uninterrupted, timely, secure, or error free, (c) The quality of any products, services, information, or other material purchased or obtained by you through the site will meet your expectations, (d) That defects, if any, will be corrected. you agree that Ink Doodle Incorporated shall have no responsibility for any damages suffered by you in connection with the site or any content contained therein including but not limited to loss of data from delays, non deliveries of content or email, errors, system down time, miss deliveries of content or email, network or system outages, file corruption, or service interruptions caused by the negligence of Ink Doodle Incorporated, its affiliates, its licensors, or a user's own errors and/or omissions. 

You expressly agree that use of this service, including all content, data or software distributed by, downloaded or accessed from or through this site, is at your own risk, you understand and agree that you will be solely responsible for any damage to your business, your computer system or loss of data that results from the download of such content, data and/or software. 

You acknowledge that Ink Doodle Incorporated does not control in any respect any information, products, or services offered by third parties on or through this service. Except as otherwise agreed in writing, Ink Doodle Incorporated and its affiliates assume no responsibility for and make no warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of content or products distributed or made available by third parties through this site. You also acknowledge that Ink Doodle Incorporated makes no warranty or representation that confidentiality of information transmitted through this site will be maintained. 

No advice or information, whether oral or written, obtained by you from Ink Doodle Incorporated or through or from the site shall create any warranty not expressly stated in the agreement. 

 

 

2. Limitation of liability:

You expressly understand and agree that under no circumstances including, without limitation, its own negligence, shall Ink Doodle Incorporated or its parents, subsidiaries, officers, employees, affiliates, directors, agents, suppliers, or any other party involved in creating, producing, transmitting, or distributing Ink Doodle Incorporated or related services be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if Ink Doodle Incorporated has been advised of the possibility of such damages), resulting from: (a) The use or inability to use the site. (b) The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the site. (c) Unauthorized access to or alteration of your transmissions or data. (d) Statements or conduct of any third party on the site or (e) Any other matter relating to the site.

You are solely responsible for creating back-ups of your content. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above may not apply to you. in such jurisdictions, liability is limited to the fullest extent permitted by law.